Returns & Exchange Policy - Domestic Orders (Australia Only)

We offer returns and exchanges on eligible full-priced products subject to the following conditions:

  • You have 14 days after receiving your order to request a return or exchange via email. Requests made after this time will not be accepted.
  • Once your request is approved and you have received your return or exchange number via email, your item must be received at our returns address within 14 days. Items received outside of this window will not be accepted, regardless of postage date.
  • To be eligible for a return or exchange, garments must be in a saleable condition, i.e. clean, spare buttons and tags attached, in original condition.
  • Any garments that have been worn, damaged, altered, dry cleaned or washed will not be accepted for return or exchange.
  • Original, undamaged packaging must be included. Returns received without packaging, or with packaging that is torn or damaged, will not be accepted.
  • Items sent back to us without first requesting a return or exchange will not be accepted. 
  • You will have to cover the postage cost to return any garments to us. 
  • AVRY JAMES LABEL will cover the cost of shipping the exchanged item.
  • Sale items and gift cards are final sale.
  • Items that do not meet the above conditions will not be accepted and will be held at our warehouse. We will contact you to arrange return shipping at your expense. Items not collected within 30 days will be donated or sustainably repurposed.
  • Once your return has been approved, please allow up to 10 business days for your refund to be processed. Depending on your financial institution, it may take additional time to appear on your bank statement.
  • You will be refunded via the method of payment used only. If you use a gift card to partially pay for your order, the refund will firstly go back onto the gift card and any remaining balance will be returned to your alternative payment method.

Returns Policy - International Orders

We only offer returns on eligible full-priced products subject to the following conditions:

  • We are unable to process exchanges for international orders. Instead, we kindly ask you to submit a return for your item and make a new purchase for the desired item, as shipping timeframes may cause delays.
  • You have 14 days after receiving your order to request a return via email. Requests made after this time will not be accepted.
  • Once your request is approved and you have received your return number via email, your item must be received at our returns address within 21 days. Items received outside of this window will not be accepted, regardless of postage date.
  • To be eligible for a return, garments must be in a saleable condition, i.e. clean, spare buttons and tags attached, in original condition.
  • Any garments that have been worn, damaged, altered, dry cleaned or washed will not be accepted for return.
  • Original, undamaged packaging must be included. Returns received without packaging, or with packaging that is torn or damaged, will not be accepted.
  • Items sent back to us without first requesting a return will not be accepted. 
  • You will have to cover the postage cost to return any garments to us. This includes any customs related costs for our international customers. Exceptions will be granted if AVRY JAMES LABEL is at fault, for example for any faulty garments or dispatch errors.  
  • Sale items and gift cards are final sale.
  • Items that do not meet the above conditions will not be accepted and will be held at our warehouse. We will contact you to arrange return shipping at your expense. Items not collected within 30 days will be donated or sustainably repurposed.
  • Once your return has been approved, please allow up to 10 business days for your refund to be processed. Depending on your financial institution, it may take additional time to appear on your bank statement.
  • You will be refunded via the method of payment used only. If you use a gift card to partially pay for your order, the refund will firstly go back onto the gift card and any remaining balance will be returned to your alternative payment method.

Returns Process

  • To start the return process, contact us at contact@avryjameslabel.com. 
  • After contacting us, you will receive a Returns Form, number and instructions via email.
  • We will notify you once we have received and inspected your return, and will let you know if the refund was approved or not.

Exchange Process (Domestic Orders Only)

  • To start the exchange process, contact us at contact@avryjameslabel.com. 
  • After contacting us, you will receive an Exchange Form, number and instructions via email. 
  • We will dispatch your exchange promptly once your item has been received and approved.

Buy Now, Pay Later Orders (Afterpay, Klarna, Zip)

  • Orders placed using any Buy Now, Pay Later service are eligible for store credit only. As provider fees are non-refundable on returned orders, we are unable to process refunds for purchases made using these payment methods.
  • Exchanges remain available for domestic orders placed with Buy Now, Pay Later services, subject to our standard exchange conditions.

Damages and Issues

  • Whilst we do our best to ensure all garments and orders that we send to our customers are in excellent condition, in the event that you receive an item that you believe is faulty or damaged, please contact us as soon as possible at contact@avryjameslabel.com. 
  • We will always endeavour to repair or replace your item, however if we are unable to do so, we will provide a full refund.

Colours

  • Every piece is photographed to represent colour as accurately as possible. As we use professional lighting, photography and often flash in our shoots, and given the natural variance between screens and devices, the colour you see may differ slightly from the garment in person.