While we currently operate exclusively online, we're excited to share that we have exciting plans to open a pop-up store in the near future. Make sure you're subscribed to our emails and that you follow our socials to keep up to date with all things AVRY JAMES.
Frequently Asked Questions
do you have a store i can visit?
How do i know which size to purchase?
We recommend reviewing our sizing and garment measurement guide. However, if you're unsure, please feel free to contactour Customer Support via phone on (+61) 493 743 221 or via email at contact@avryjameslabel.com for personalized sizing advice.
Are your sizes true to standard measurements?
We strive to provide accurate sizing information, but slight variations might occur due to differences in materials and designs.
To ensure the best fit, we recommend reviewing our sizing and garment measurement guide.
What if I'm in between sizes?
If you find yourself between two sizes, we suggest considering the fit you prefer.
If you prefer a more relaxed fit, opt for the larger size. For a more tailored look, go for the smaller size. We also include information on the fit of each style on the product page.
Keep in mind that fabric and style can influence the fit.
Can I exchange or return an item if it doesn't fit?
Yes, we offer hassle-free exchanges and returns within 14 days of receiving your order, which means you have 14 days after receiving your item to request a return or exchange. Requests received outside this date will not be accepted.
If the size isn't right, please follow our return and exchange instructions & policies on our "Returns & Exchanges" page.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Afterpay. All transactions are processed securely to ensure your financial information is protected.
How can I track my order?
Once your order is shipped, you'll receive a shipping confirmation email containing a tracking number and a link to track your package's journey.
You can use this information to monitor the delivery progress in real-time.
We ship via Australia Post for domestic orders and DHL Express for our international customers.
Do you offer international shipping?
Yes, we do offer international shipping to many countries. During the checkout process, you can select your country to see the available shipping options and associated costs.
how often do you release new styles?
We are passionately committed to the principles of slow, circular fashion, exemplifying this dedication through our deliberate release of limited quantities and thoughtfully curated new collections.
This means that we don't release designs based on seasonality or trends, and are instead driven by our customers' needs, feedback, and the spark of inspiration to create timeless pieces that resonate with individual styles and values.
By emphasizing quality over quantity, AVRY JAMES promotes sustainable consumption and ensures each release is a conscious step towards a more responsible fashion industry.
do you have many sales or discount codes?
We believe in the value of exclusivity, offering sales on special occasions while reserving exclusive discounts as a token of appreciation for our loyal email subscribers.
Stay tuned for a new and exciting loyalty program coming soon!
how do i contact customer support?
If you have any questions, concerns, or need assistance, our Customer Support team is here to help. You can reach us through our "Contact Us" page on the website, via phone on (+61) 493 743 221 or send an email at contact@avryjameslabel.com.
Our Customer Support work Monday-Friday 9:00am - 5pm (AEDT/AEST). We strive to respond as soon as possible, however please allow 24-48 hours.
Is my personal information secure on your website?
Absolutely. We prioritize your privacy and security. Our website employs industry-standard encryption and security measures to protect your personal and payment information.